Hosting
CommunityForce is different from other providers. Since our inception in 1997, we have held firm to the position that supporting our customers is as important as supporting the technology we provide to them. It’s a distinction that will change the way business gets done every day. We are driven by what we call as unconditional commitment to doing whatever it takes to make our customers successful and happy.
Our support starts with our people and filters through our systems, our processes, and every aspect of our hosting environment. All of this translates into consistently providing you with peace of mind, confidence, uptime and stability. We offer the following support and guarantees:
- Full managed support for Microsoft environments
- Support team dedicated to your account
- 24x7x365 live support and expertise
- Immediate response to emergency support tickets
- 99.99% network uptime guarantee
- 2-Hour hardware replacement guarantee
- 2-Hour commencement of onsite data restores
Data Center (SAS 70 Type II Facility):
- Staffed only with trained data center technicians and certified security and networking teams
- Secured by keycards, biometric scanning and 24×7 surveillance
- All HVAC systems N+1 redundant
- Conditioned power provides all devices with Uninterrupted Power Supply
- State-of-the-art fire suppression system
- Fully redundant, enterprise-class routing equipment
- Tier-1 network with high performance bandwidth
- Network solely dedicated to managed hosting
- Constant network monitoring for latencies and intrusion
- Proactive network management methodology continuously improves network topology and configuration
Our hosting team isn’t just available for you – they’re accountable to you.
Proactive Customer Care Services
- Dedicated Account Manager
- Dedicated Business Development Consultant
- Expert System Engineers
- Implementation planning and assistance
- Regularly scheduled system performance consultation
- Capacity planning to align with your growth goals
- Customized specifications (no prepackaged hardware)
- Sys admin troubleshooting
- Run book for custom troubleshooting
- High availability server capabilities
- Managed Active Directory
- Disk defragmentation management
- Custom port monitoring
- Hardware health monitoring
- Performance monitoring
- Application availability monitoring
- Synthetic transaction monitoring
- Customized patching and rollback capabilities
- Server virus scanning
- Third party security audit upon implementation
- Managed firewalls and VPN access
- Online ticketing and ticket archiving
- Detailed backup performance and utilization
- Bandwidth utilization metrics
- Monthly support ticket trending
- Server performance reports
- Private and secure dedicated backup network
- Weekly full backup plus daily differential/ incremental backup
- Backup needs analysis and integrity testing
Server & Device Administration
Monitoring & Issue Response
Security
Reporting & Performance Management
Storage & Backup Management
